Refund policy
Returns and Refunds Policy
At Shenyang Bolang Door Company Ltd, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy for eligible items. Please review our policy below for details.
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30-Day Return Policy
- You may return most items within 30 days of the delivery date for a refund or exchange.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Return Process
1. Contact Us: Before returning an item, please contact us at contact@bolangdoor.store or call +86 13504071260 to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization Number (RMA) and instructions for returning the item.
3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship the item to the following address:
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Shenyang Bolang Door Company Ltd
Xiheping Village, Yuhong Township
Shenyang, Liaoning, China
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4. Inspection: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund or exchange.
5.NB: CUSTOMER PROVIDES RETURN SHIPPING & NO FINAL SALE ITEMS
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Damaged Packages
- If your item arrives damaged, please contact us immediately at contact@bolangdoor.store or call +86 13504071260.
- Provide photos of the damaged item and packaging. We will assist you with a replacement or refund.
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Exchanges
- If you need to exchange an item, please contact us at contact@bolangdoor.store or call +86 13504071260.
- Exchanges are subject to product availability.
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Restocking Fees
- A restocking fee of 10% may apply to returned items that are not damaged or defective.
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Refunds
- Once your return is approved, we will process your refund within 5 to 7 business days.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable.
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Contact Information
If you have any questions about our Returns and Refunds Policy, please contact us at:
- Email: contact@bolangdoor.store
- Phone: +86 13504071260
- Address: Xiheping Village, Yuhong Township, Shenyang, Liaoning, China
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Disclaimer
- Shenyang Bolang Door Company Ltd is not responsible for return shipping costs unless the item is damaged or defective.
- Refunds may take 7 to 10 business days to appear in your account, depending on your bank or payment provider.
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Thank you for choosing Shenyang Bolang Door Company Ltd! We appreciate your business and are here to assist you with any questions or concerns.